Terms of Service

By accessing or using 86Steps, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing the platform. These terms apply to all visitors, users, and others who access or use the service.

86Steps is a cloud-based field service management platform that provides tools for route optimization, job scheduling, customer management, quoting, invoicing, GPS tracking, crew management, and related services. The platform is provided "as is" and we continuously update and improve the service. We reserve the right to modify, suspend, or discontinue any part of the service at any time with reasonable notice.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must provide accurate, current, and complete information during registration. You agree to notify us immediately of any unauthorized use of your account. 86Steps cannot and will not be liable for any loss or damage arising from your failure to comply with these security obligations. Each user account is for a single individual and may not be shared.

You agree not to use 86Steps for any unlawful purpose or in violation of any applicable laws. You may not: attempt to gain unauthorized access to any portion of the platform; use the service to transmit malicious code or interfere with the platform's operation; scrape, data mine, or extract data from the platform without authorization; impersonate another person or entity; or use the service in any manner that could damage, disable, or impair the platform.

86Steps offers multiple subscription tiers. Free tier users may access limited features at no cost. Paid subscriptions are billed monthly and will automatically renew unless cancelled. You agree to pay all fees associated with your selected plan. Prices may change with 30 days' notice. Refunds are handled on a case-by-case basis. Failure to pay may result in suspension or termination of your account. All payment processing is handled securely through Stripe.

86Steps enables you to send automated SMS and email notifications to your own customers (end-customers) for appointment reminders, invoice notifications, payment reminders, quote follow-ups, review requests, and booking verification codes. You are solely responsible for obtaining proper, informed consent from your end-customers before enabling any automated communications through the platform. You must comply with all applicable messaging and privacy laws, including but not limited to the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, and the General Data Protection Regulation (GDPR) where applicable. You agree to maintain records of consent obtained from your end-customers and to make such records available upon request. You must provide your end-customers with clear opt-out instructions and honor all opt-out requests promptly. 86Steps is not responsible for any claims, fines, or penalties arising from your failure to obtain proper consent or your violation of applicable communications laws. You agree to indemnify and hold 86Steps harmless from any liability resulting from your messaging practices.

86Steps collects, stores, and processes personal data necessary to provide the service, including but not limited to: names, email addresses, phone numbers, physical addresses, payment information, and service history for both users and their end-customers. We use this data solely to provide, maintain, and improve the 86Steps platform and its features. We do not sell your personal data or your end-customers' data to third parties. We implement reasonable administrative, technical, and physical security measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, access controls, and regular security assessments. In the event of a data breach that affects your personal information, we will notify affected users within 72 hours of becoming aware of the breach, in accordance with applicable data breach notification laws. We will provide details about the nature of the breach, the data affected, and the steps we are taking to address it.

86Steps relies on the following third-party service providers to deliver key platform functionality: Stripe for payment processing and subscription billing; Twilio for SMS and text message delivery; Mailgun for transactional and notification email delivery; Google Maps Platform for geocoding, directions, and distance calculations; Google Gemini AI for AI-powered route optimization; and OpenAI for the AI help assistant and content generation. Your use of 86Steps is also subject to the terms and privacy policies of these third-party providers. We select our third-party partners carefully, but 86Steps is not responsible for any outages, service interruptions, data handling practices, or policy changes by these third-party providers. In the event of a third-party service disruption, we will make reasonable efforts to restore functionality or provide alternative solutions, but we do not guarantee uninterrupted availability of features that depend on third-party services.

The 86Steps platform, including its design, features, functionality, code, documentation, and all related intellectual property, is owned by 86Steps and protected by copyright, trademark, and other intellectual property laws. You retain ownership of all data you input into the platform. You grant 86Steps a limited license to use your data solely to provide and improve the service. You may not copy, modify, distribute, or create derivative works based on our platform.

THE 86Steps PLATFORM IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, 86Steps DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. 86Steps DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. 86Steps DOES NOT WARRANT THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY CONTENT, DATA, OR INFORMATION PROVIDED THROUGH THE PLATFORM, INCLUDING AI-GENERATED CONTENT. YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM 86Steps OR THROUGH THE SERVICE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED HEREIN.

To the maximum extent permitted by law, 86Steps shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, business opportunities, or goodwill, resulting from your use of the platform. Our total liability for any claims arising from or related to the service shall not exceed the amount paid by you to 86Steps in the twelve (12) months preceding the claim. This limitation applies regardless of the legal theory on which the claim is based.

You agree to indemnify, defend, and hold harmless 86Steps, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use or misuse of the platform; (b) your violation of these Terms of Service; (c) your violation of any applicable law, rule, or regulation; (d) your communications or interactions with your end-customers through the platform; (e) any content or data you submit, post, or transmit through the service; or (f) your infringement of any third party's rights. This indemnification obligation will survive the termination of your account and these Terms of Service.

86Steps retains your account data and associated end-customer data for as long as your account is active and as needed to provide you with the service. Upon termination or cancellation of your account, you may request a copy of your data within 30 days. After this 30-day period, we will permanently delete your data from our active systems within 90 days, except where retention is required by applicable law, regulation, or legitimate business purposes (such as resolving disputes, enforcing our agreements, or complying with legal obligations). Aggregated or anonymized data that cannot be used to identify you may be retained indefinitely for analytics and service improvement purposes. You may request deletion of your data at any time by contacting us at admin@86steps.com, and we will process such requests in accordance with applicable data protection laws.

Either party may terminate the service agreement at any time. You may cancel your subscription from your account settings. 86Steps may suspend or terminate your account if you violate these terms, fail to pay applicable fees, or engage in activity that could harm the platform or other users. Upon termination, your right to use the platform will immediately cease. Data retention and deletion following termination are governed by Section 14 of these terms.

These Terms of Service shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. Any dispute, claim, or controversy arising out of or relating to these terms or your use of 86Steps shall first be resolved through good-faith negotiation between the parties. If a dispute cannot be resolved through negotiation within 30 days, either party may submit the dispute to binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall be conducted in English and take place in Wilmington, Delaware, or remotely at the arbitrator's discretion. The arbitrator's decision shall be final and binding, and judgment on the award may be entered in any court of competent jurisdiction. Each party shall bear its own costs for the arbitration, and the parties shall share equally the fees of the arbitrator and the AAA. Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement of intellectual property rights. YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.

We reserve the right to modify these Terms of Service at any time. We will notify you of significant changes by posting a notice on the platform or sending an email to your registered address. Your continued use of 86Steps after changes are posted constitutes your acceptance of the modified terms. We encourage you to review these terms periodically.

If you have any questions about these Terms of Service, please contact us at: admin@86steps.com. We will make reasonable efforts to respond to your inquiry within a timely manner.